Last updated: May 2026
30-Day Returns
We offer a 30-day return policy from the date you receive your item. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to request a return
Email [email protected] with your order number and reason for return. We will respond within 24 hours with return instructions.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5–10 business days to your original payment method.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us immediately at [email protected] with a photo. We will send a replacement or issue a full refund at no cost to you.
Non-returnable items
For hygiene reasons, the following cannot be returned once opened: pet food, treats, grooming products, and personalised items.
Return shipping
You are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.